Last updated: May 2026
All paid plans (Solo, Pro, Team, Business) are billed on a monthly basis. Payments are non-refundable. Once a billing cycle has started, no refund will be issued for that period, whether or not the service was fully utilised.
The Starter (free) plan does not involve any payment and is not subject to this policy.
If TokenTable experiences downtime of more than 24 consecutive hours due to issues on our end, affected subscribers will receive credit compensation equivalent to the disruption period added to their next billing cycle. This credit is non-transferable and has no cash value.
Enterprise plan refund and cancellation terms are governed by the individual contract agreed between the customer and TAIZE HONGKANG TRADING CO., LIMITED or ALCHEMY DIGITAL ASSETS CO., LTD.
For billing enquiries, please contact us at support@tokentable.asia. We aim to respond within 2 business days.